On Thursday 4th,
Air Uganda pledged to join the government in the efforts to make Ugandan
tourism thrive.
“We want to make it
easy for East Africans trying to visit Uganda for tourism purposes”, said the
Air Uganda CEO, Cornwell Muleya.
This was during the
launch of Air Uganda's new revamped booking engine on their website, www.air-uganda.com. The new engine which is now live on
their website was unveiled to the press by the Air Uganda management at their
headquarters in Kololo.
The platform was
launched earlier in June this year and allows customers to book and pay for
their tickets on the airline website in real time using all major payment
channels like ATM cards, debit and credit cards (Visa, Master-card), paypal,
and Mobile money. Once the payment is made, the air ticket is delivered to your
email address.
To demonstrate how
the system works, there was a draw involving the scribes present. The winner
would get a fully paid for trip to any East African city by the airline CEO.
The draw was won by
NBS TV's camera person, Clement Wanjira who chose to travel to Mombasa.
The development
comes at the time when many world businesses are embracing the online
technology for purposes of cutting on operation costs and time spent.
“we chose to roll
out the product because this is the new age and our clients have been asking
for simpler ways of booking without making the journey”, says Mr. Muleya.
“We are always
looking for better and more innovative ways to serve our customers, this new
system brings the Air Uganda services to your computer and mobile phone and its
significant in our ability to service our customers on a 24hour basis world
wide”, he says.
The engine has
already become popular with more than 400 passengers using it.
“The system has
been active in Kenya where we are partners with M-Pesa and Airtel money”, he
says.
According to an
administrator at Air Uganda, Don Mubiri, the system has been tasted alongside
those of international airlines and its safe from fraudsters, hacking and cyber
attacks.
“We are
collaborating with some of the best as far as Online air booking and payment is
concerned, we are using the same protection methods like the biggest airline
players in the world”, he said.
The booking engine
is set to change the way Air Uganda interacts with its customers by offering a
faster, cheaper and more convenient way of ticket purchase and travel. The
on-line purchase which is only done in dollars comes with a 20 dollar discount.
“being a locally
based airline, we want to conveniently price for the community”, says Muleya.
The airline made five
years in 2012 and plan on expanding their destination list to Dubai in the
shortest time possible.
In addition to the
above developments, the Airline is also upgrading its website to ensure
interaction with the clientèle. The new website will be easier to navigate and
quicker to load. It has been designed taking into account the feedback received
from customers and therefore address their needs.
“Air Uganda is a
listening and a responsive airline”, says Jennifer Musiime the head of sales
and marketing.
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